That being said, we recognize that we have not always met our goal to exceed your expectations. While there are many reasons for this, including
the many product-development and process-improvement projects that have helped us grow towards being the industry leader, ultimately, there’s no excuse.

During the past several months, our team has taken a critical look at our processes and customer service and have implemented a number of new procedures to dramatically enhance the service we provide you.

We’ve added new ways for you to communicate with us and with each other, including a more-formalized system-enhancement suggestion process plus new message boards on SOLAsphere, the customer-focused Web site. We’ve added new staff to our field, Customer Support and Product Delivery teams to provide improved coverage. We’re making every effort to encourage users to have a strong presence at and gainvalue from this fall’s Eclipsys User Network (EUN) Annual Conference and are holding regional Record Manager user meetings. Most important to you, we’re continuing to enhance the product by adding new capabilities and new technologies that help you support your mission and objectives and achieve improved balanced outcomes now and well into the future.