"Even
with significant growth, we were able to actually increase
customer satisfaction without having to hire additional
support staff. We can directly attribute this to the
implementation of Soffront Knowledge Base and self help
tools.”
Joe Ayyoub,
Director, Professional
Services and Support |
Ensim
Corporation, (www.ensim.com) the Sunnyvale, California-based
global leader in Web-hosting automation solutions, is positioning
itself to become a major player in the software industry.
Ensim provides solutions to service providers to help them
market and sell hosting services to small and medium-sized
businesses.
But along with dramatic growth comes challenges, unless
a company has conscientiously prepared in advance. One of
the major challenges companies can face when confronted
with quick expansion is how to effectively meet the onslaught
of customer service issues. The challenge was to improve
customer service even with dramatic customer growth -- without
incurring additional cost.
Ensim selected Soffront because of its web-based functionality,
flexibility and the integrated suite. Soffront CRM was installed
in April of 2001 and has already demonstrated significant
return on investment.
Please click here,
for the complete success story
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Here
are five reasons that set Soffront apart:
1. Over 10 years of experience in mid-market CRM
2. Unmatched adaptability
3. Deployed in days!
4. Zero footprint Web client
5. Integrated suite of CRM applications
More information on Soffront advantages is available from
here
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Soffront CRM Q&A
Question: What
is a floating license? Why is it better than a named user
license?
Answer:
A
floating license operates based on the number of concurrent
users. It does not care about who the particular user is.
Where as in a named user model, a license is dedicated to
every user. Obviously, floating licenses offer the flexibility
to share licenses with a pool of users and thereby reduce
the Total Cost of Ownership (TCO). Floating licenses reduce
the number of licenses required by a factor of 2 to
3.
A typical installation needs a combination of both floating
and named licenses - named licenses for the administrator/manager
who needs unfettered access and floating licenses for occasional
users.
Soffront
offers both floating and named user licenses. This gives
the twin advantages of unfettered access and reduced TCO.
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|
"Soffront
CRM is so feature-rich and customizable that it not
only met that need, but has allowed us to expand
our usage of the tool, thereby saving us money on other
software packages that are required for FDA compliance.
Soffront has definitely exceeded our expectations."
Steve Hesler,
Director of Quality and Regulatory |
Inovise
Medical (www.inovise.com) is a privately held cardiac diagnostic
company specializing in low-cost, non-invasive, technology-based
medical solutions. Inovise has installed the defect tracking
module of Soffront CRM software to enhance quality processes,
compress product development cycles and improve customer
satisfaction.
Inovise chose Soffront CRM because the software met the
company’s short-term organizational needs and long-term
growth strategy. After researching many competing solutions,
Inovise ultimately selected Soffront because the product
was more customizable, had an overall superior design, and
is expected to provide the company with a better return
on investment. Inovise is currently considering purchase
of other Soffront CRM modules including Sales Force Automation
and Help Desk.
Please click here,
for the complete press release featuring Inovise Medical.
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April
8-10 2003
Washington, D.C. Convention Center
Booth #2445 (Small Business Pavilion)
Soffront's CRM solutions have been popular with federal
Govt agencies and local/state Govt departments. Such customers
include divisions in the US Air Force, Army, Navy, State
of Minnesota, City of Fairfield and special interest projects
like Salt Water River.
If you would like to schedule a meeting at FOSE, please
contact Barry
Richardson at 703-503-4533
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Soffront
CRM Q&A
Question: Is
there a way to define conditional required fields? To illustrate,
if the country is USA or Canada, the State field is required.
In other cases, it is optional.
Answer:
Yes.
Define 'State' as a 'Required' field and then qualify it
further by providing a condition.
Lets assume that you have State and Country as fields in
a table 'Contacts'. Here's the sequence of steps to make
the 'State' field as conditional:
1. From Track, open the Contacts form using the Forms Manager
2. Select the 'State' field and click 'Field Definition'
from the Edit menu
3. Check the 'Required field' option to make it a required
field.
4. Now click on the Formula button. This brings up the Formula
dialog.
5. Specify the condition in the 'Where' edit box. For the
example mentioned above, the condition will be provided
as "Country = USA,CANADA"
6. Click 'OK' to finish.
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